As the patient navigator at The Cancer Center, Jackie assists patients in getting the information and support they need.

“Once a patient receives their diagnosis and recommended treatment, there is a wealth of information available to them and their family,” says Jackie. “Whether it’s directing a newly diagnosed patient to an appropriate support group or providing resources for financial assistance, insurance questions, or other concerns, I’m here to assist patients and their families in breaking down barriers that could otherwise delay treatment.”

Jackie holds a bachelor’s degree in business economics from Oneonta State University and an associate’s degree in business administration from State University of New York at Cobleskill. She has more than 20 years experience in administration, training and community outreach.

Jackie resides in Gainesville with her husband and two children, and is an active member of her church, volunteers at SERVE (Securing Emergency Resources through Volunteer Efforts) in Manassas, and supports missions in both Haiti and Guatemala.

Carolina is our receptionist and holds a degree as an executive bilingual (Spanish, English) secretary.

Carolina, who joined The Cancer Center in January 2007, assists patients and family members with initial paperwork and medical records to ensure the most professional and hassle-free process.

"I strive to treat each patient as an individual, with courtesy, respect and caring," says Carolina.

Karen has a bachelor’s degree in business administration from Central Michigan University and has experience in many different aspects of the medical field, including medical assistant, receptionist, secretary, and medical billing.

"I like having the opportunity to help patients and to make them feel more at ease," says Karen.

Karen notes that she has had several close family members who have battled cancer, helping her develop an understanding of how important the medical staff is to the patients.